General Terms
01. Every user must understand and accept that playing in Exilium World is a privilege, not a right. Everything provided by Exilium World to its users belongs to Exilium World, not to the users.02. Every user must understand and accept that they play in Exilium World for free, with no mandatory payments involved. Therefore, there are no legal contractual obligations for services by Exilium World to the user.
By creating your account you must understand and accept that you are not a client of Exilium World, and that Exilium World is in no way providing you with any paid service or being hired by you.
03. The main channels of communication with the Exilium World Administration are our Discord Server and Emails. The presence of GMs (Game Masters) in the game is objective, conducting tests, monitoring events, and fixing problems.
04. Access to your Exilium World account is personal and non-transferable, implying that you are responsible for the security of your account. Do not share your password with anyone, not even administrators or GMs, and ensure that the computer used for the game is protected against malware. Never run programs for interacting with the game that are not provided by the Exilium World Administration, as they may contain viruses and keyloggers, which can result in the theft of your user accounts and/or items.
The Exilium World Administration is not responsible for stolen accounts, stolen items, lost, lent and not returned; lost in PK due to Karma; dropped on the ground and lost; items that have lost their enchantments due to standard game features, etc. It is up to the user to take care of the integrity and maintenance of their account, characters, and items, not the Exilium World Administration.
Our system ensures the server's security against intrusions, so any loss of account or item is generally caused by misuse or negligence of the user.
05. Exilium World permits transactions between players. When a transaction is made through the official Marketplace, it is mediated by the system and is subject to the terms, validations, and limits displayed in the Marketplace itself.
External transactions made outside the official Marketplace are carried out entirely at the players' own risk, without mediation, guarantee, or transactional support from the Administration.
For external transactions, the Administration is not responsible for fraud, chargebacks, theft, disputes, errors, or the loss of money, items, or accounts. Operations completed through the official Marketplace are governed exclusively by its published character listing and purchase terms.
If any player attempts to deceive others through scams, forgeries, or fraud, the Administration reserves the right to apply penalties as deemed necessary.
06. All user data, its accuracy, and maintenance, are the sole responsibility of the users.
The Administration will not recover or change lost, forgotten, invalidated, or deactivated user data, passwords, or registered emails. Keep your email account active and secure, as it is essential for password recovery or any verification procedures.
Any personal data loss due to personal reasons is the exclusive responsibility of the user, with the Exilium World Administration not owing any form of compensation or recovery.
07. To not overload the database, all accounts that have been inactive for ninety days (three months) or more will be deleted, along with all their belongings. Once deleted, there is no way to recover anything. To avoid this potential situation, make sure to log in to your account in the game at least once a month.
08. Exilium World reserves the right to delete or block your user account, as well as to stop our services at any time, without any prior notice, explanations, and free from any obligation to make refunds of any purchased coins, regardless of the purchase date.
09. All punishments for the breach of any term or rule herein expressed are applied to the accounts or characters of offenders, regardless of who was in control of them.
10. The official server language is Portuguese, however, we will strive hard to provide information and support to all international players.
11. It is the obligation of each user to know and follow all the terms and rules of conduct expressed herein before participating in Exilium World. Users who break any rules expressed here will not be exempt from punishment for not being aware of all our general terms and rules of conduct.
12. Exilium World reserves the right to change these terms and rules without notice, it is up to you, the user, to stay updated on them.
Code of Conduct
01. It is forbidden to impersonate any Game Master (GM) or member of the Exilium World Administration.02. Never ask for levels, items, adenas, teleportation, or any type of benefits from any member of the Exilium World Administration, as you will not be assisted or you may even be punished depending on the circumstances.
03. The use of BUGs or any technical fault found either in the game or on the Exilium World website that may provide advantages over other players is prohibited.
If a player identifies a BUG or any type of fault, it is their obligation to immediately report it to the Exilium World administration team.
04. The use of any software that interferes with the game, providing benefits or conveniences to the user, regardless of the degree of advantage gained over other players, is prohibited. Exilium World has security systems that detect and can permanently block the access of computers of users who attempt to use such programs.
05. It is forbidden to use inappropriate language, including but not limited to: vulgar expressions, derogatory nicknames, offensive, pornographic, racist, discriminatory content, threats, incitement to violence outside the context of the game, or any insult to players or to the Administration.
It is also forbidden to invent or spread false rumors with the intention of promoting discord, damaging reputations, or disrupting the environment.
Additionally, cyberbullying is strictly prohibited, understood as repeated and intentional intimidation through digital means that includes, but is not limited to, sending threatening messages, disclosing personal information without consent, and creating fake profiles, all with the aim of intimidating or humiliating other players. Such behaviors are intended to harm the victim emotionally and psychologically, affecting their well-being both inside and outside the virtual environment.
5.2 It is forbidden to use the reporting channels abusively or in bad faith, including, for example: Distorting reality by cutting excerpts out of context; “proximity staging” (approaching after a local message to simulate range); sending edited material; making mass reports of low credibility, insisting on classifying generic messages as offensive, etc.
5.3 The user has the duty to cooperate in mitigation by using the protection tools of the game itself: /block, /allblock and chat configuration in the client options.
Technical effect of /block: when blocking someone, two automatic protections are activated:
1. No-Mention — the blocked user cannot mention the nickname of the blocker in any chat. If they do, only the blocked user will see the message, and no one else;
2. Total concealment — the user who blocked will not see any messages from the blocked player in any chat, nor receive invitations or requests from them.
⚠️ The use of /block does not grant a “license” for the blocked user to offend: messages remain subject to moderation. Offenses and rule violations will be punished normally, even if the blocker does not see them.
Repeated refusal to use the tools combined with continued interaction or proactive “conflict hunting” may result in preventive measures, such as Safe Mode — temporary restriction on reading chats — or other sanctions.
This policy applies to all communication channels (Chats) within the game.The imposition of punishments in these cases will occur exclusively upon receipt of formal reports, which must be submitted through the support channels designated for this purpose. For a report to be considered valid, it is necessary to include a screenshot of the incident, accompanied by the /time command, which serves as a time record of the occurrence. Reports that do not meet this criterion will be automatically disregarded, since the absence of the /time command prevents precise verification of when the fact occurred.
06. Any behavior within the game that is observed and interpreted by the Administrators or Game Masters as Anti-Game behavior (Actions considered improper and of bad character) will also be subject to punishment according to the interpretation of the Exilium World Administration.
Below we will list some examples of behaviors considered Anti-Game and subject to punishment. However, this rule does not apply only to these examples, as the concept of Anti-Game behavior is not limited to them:
Intentionally losing in the Olympiads to give points to a friend, such as: removing equipment and letting the opponent win, claiming slowness, freezing, or bug with the intention of disguising for the opponent to win, not fighting properly (playing in the fight), etc.;
Disrupting or attempting to cheat in any way the Events of Exilium World, whether from automatic events or events made by the GMs. For example: being absent during events, just waiting for your team to win for you, attacking or killing members of your own team, trying to cause some bug intentionally, etc.;
Creating stores (Private Store) for Sale claiming Purchase or vice versa, selling certain items claiming to be selling others with the intention of deceiving players, lying about the price, etc.
07. The communication means provided by the game and by Exilium World exist to facilitate communication among Exilium World players about the world of Exilium World and not to be platforms for advertising the personal businesses of Exilium World users. Advertisements of players' personal businesses will not be accepted through any Exilium World communication means.
If a user wishes to advertise their website, blog, etc., through the structures of Exilium World, they should contact the Exilium World Administration through support to learn about the partnership rules.
Failure to comply with or breach of any item above may result in various types of punishments, from temporary imprisonment of the character to the definitive suspension of the account or computer of the user. It is up to the Exilium World Administration to judge the type of punishment necessary for each occurrence. Exemples of Punishments
Terms for Coin Purchases
01. Exilium Coins are virtual credits intended exclusively for use within Exilium World and are not transferable outside the game ecosystem. A purchase grants no privilege over other players and does not waive the Rules of Conduct.
02. An order remains pending until the payment processor confirms the transaction. Confirmation time depends on the chosen payment method. Creating an order or sending a receipt does not replace the processor's electronic confirmation.
03. After confirmation, coins are credited to the Master Account wallet, and eligible promotional gifts are added to the website Inventory. They are not delivered directly to a character during checkout.
04. Delivery is idempotent and may be retried automatically after temporary failures without creating duplicate credit. Progress is available under My Orders. Any later operation that adds items to the game server database requires the selected character to be offline.
05. Bonuses and gifts depend on the campaigns, limits, and requirements displayed at checkout. Promotional reservations may expire when checkout is not paid. If a confirmed payment is not delivered, contact Support so the delivery can be corrected or refunded when applicable.
06. Once credited to the wallet or Inventory, custody and use of coins and items are the user's responsibility. Losses caused by normal game mechanics, account sharing, third parties, or user security failures are not refundable, except where required by applicable law.
07. Fraud, an improper dispute, or chargeback may result in account suspension and a dispute with the payment processor. Balance updates and changes to game mechanics do not, by themselves, create a right to refund purchases already delivered.
By completing a purchase, you declare that you have read and accepted these Terms and the other published policies.